Shipping policy

Shipping Policy

At UPVAN, we are committed to delivering healthy, well-packaged plants to your doorstep. As live plants are delicate and perishable products, we take special care in packaging and shipping to ensure they reach you in the best possible condition.

1. Order Processing

  • Orders are typically processed within 1–2 business days after payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next working day.

  • During peak seasons, promotional events, or adverse weather conditions, processing times may be slightly extended.

2. Shipping Coverage

UPVAN currently ships across most serviceable pin codes in India through trusted logistics partners.

If your location is not serviceable, we will notify you and initiate a refund for the affected order.

3. Delivery Timelines

Estimated delivery timelines:

Region Estimated Delivery Time
Metro Cities 2–5 Business Days
Tier 2 Cities 3–7 Business Days
Remote Locations 5–10 Business Days

Delivery timelines are estimates and may vary depending on courier operations, weather conditions, local restrictions, or other unforeseen circumstances.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before payment.

UPVAN may offer free shipping on selected products, categories, or promotional campaigns from time to time.

5. Packaging Standards

All plants are carefully packed using specialized packaging materials designed to:

  • Protect roots and soil during transit

  • Minimize plant movement

  • Reduce the risk of damage

  • Maintain plant health during shipping

Despite our best efforts, minor soil displacement or slight leaf stress may occur during transportation and is considered normal for live plants.

6. Delivery of Live Plants

As plants are living products:

  • Minor variations in size, color, leaf count, and appearance are natural.

  • Some plants may experience temporary transit stress after delivery.

  • Most plants recover naturally within a few days when provided with proper care.

Customers are encouraged to unpack plants immediately upon delivery and follow the care instructions provided.

7. Failed Delivery Attempts

Please ensure that:

  • The shipping address is accurate.

  • A valid contact number is provided.

  • Someone is available to receive the shipment.

If delivery fails due to incorrect information, customer unavailability, or refusal to accept the package, additional shipping charges may apply for re-dispatch.

8. Damaged or Incorrect Deliveries

If you receive:

  • A damaged plant

  • An incorrect product

  • A severely unhealthy plant upon arrival

Please contact us within 24 hours of delivery with:

  • Order ID

  • Clear photographs of the product

  • Photographs of the packaging

Our team will review the request in accordance with our Refund & Return Policy.

9. Order Tracking

Once your order has been shipped, tracking details will be shared through email, SMS, or WhatsApp (where available).

Customers can use the tracking information to monitor the status of their shipment.

10. Delays Beyond Our Control

While we strive for timely delivery, UPVAN shall not be held responsible for delays caused by:

  • Extreme weather conditions

  • Natural disasters

  • Transport disruptions

  • Government restrictions

  • Courier network issues

  • Events beyond our reasonable control

11. Contact Us

For shipping-related queries, please contact:

UPVAN
A Brand of PI Agro Farms Pvt. Ltd.

📧 Email: support@upvan.in
📞 Phone: [Customer Support Number]
🌐 Website: www.upvan.in

We are committed to ensuring a smooth and pleasant plant delivery experience for every customer.

Recommended Addition for UPVAN Website

Add this line near the checkout button:

"Plants are living products and may experience minor transit stress. With proper care, they typically recover within a few days of delivery."

This helps set customer expectations and significantly reduces complaints and replacement requests. 🌿