Terms of service

Terms of Service

Effective Date: [Insert Date]

Welcome to UPVAN. These Terms of Service ("Terms") govern your use of our website, products, and services. By accessing or using our website, you agree to be bound by these Terms.

If you do not agree with any part of these Terms, please do not use our website or place an order.

1. About UPVAN

UPVAN is a brand operated by PI Agro Farms Pvt. Ltd., engaged in the cultivation, marketing, and sale of live plants, gardening products, and related items.

2. Eligibility

By using this website, you confirm that:

  • You are at least 18 years of age or using the website under the supervision of a parent or legal guardian.

  • You are legally capable of entering into a binding agreement.

  • The information provided by you is accurate and complete.

3. Product Information

We strive to ensure that all product descriptions, images, specifications, and prices are accurate.

However, due to the natural and living nature of plants:

  • Plant size, shape, color, and foliage may vary.

  • Product images are representative and may not exactly match the delivered plant.

  • Seasonal variations may affect plant appearance.

Such variations are natural and shall not be considered defects.

4. Orders and Acceptance

All orders placed through our website are subject to acceptance and availability.

UPVAN reserves the right to:

  • Refuse or cancel any order.

  • Limit quantities purchased.

  • Correct pricing or product information errors.

  • Cancel orders in cases of suspected fraud or misuse.

If an order is cancelled after payment, the amount paid will be refunded according to our Refund Policy.

5. Pricing and Payments

All prices displayed on the website are in Indian Rupees (INR) unless otherwise specified.

We reserve the right to modify prices at any time without prior notice.

Accepted payment methods may include:

  • UPI

  • Credit Cards

  • Debit Cards

  • Net Banking

  • Wallets

  • Other payment methods made available on the website

6. Shipping and Delivery

Delivery timelines are estimates and may vary depending on:

  • Location

  • Weather conditions

  • Courier network performance

  • Operational constraints

While we make every effort to ensure timely delivery, UPVAN shall not be liable for delays caused by circumstances beyond our control.

7. Returns, Replacements and Refunds

Our Returns, Replacements, and Refunds are governed by our separate Refund & Return Policy.

By placing an order, you acknowledge that live plants are perishable products and may not be eligible for return after delivery.

8. Customer Responsibilities

Customers are responsible for:

  • Providing accurate shipping information.

  • Ensuring someone is available to receive the delivery.

  • Following plant care instructions after delivery.

UPVAN shall not be responsible for plant health issues resulting from improper care after delivery.

9. Intellectual Property

All content available on this website, including but not limited to:

  • Logos

  • Brand names

  • Images

  • Product descriptions

  • Graphics

  • Articles

  • Blog content

is the property of UPVAN or its licensors and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, or used without prior written permission.

10. Limitation of Liability

To the maximum extent permitted by law, UPVAN shall not be liable for:

  • Indirect or consequential damages.

  • Loss of profits or business opportunities.

  • Delays caused by third-party logistics providers.

  • Natural variations in live plants.

  • Plant damage resulting from improper handling after delivery.

Our total liability shall not exceed the amount paid by the customer for the relevant order.

11. User Conduct

You agree not to:

  • Use the website for unlawful purposes.

  • Interfere with website operations.

  • Upload malicious software or harmful content.

  • Attempt unauthorized access to systems or data.

Violation of these terms may result in suspension or termination of access.

12. Privacy

Your use of the website is also governed by our Privacy Policy, which explains how we collect, use, and protect your information.

13. Changes to Terms

UPVAN reserves the right to update or modify these Terms at any time without prior notice.

Updated Terms will be effective immediately upon publication on the website.

Continued use of the website after changes constitutes acceptance of the revised Terms.

14. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India.

Any disputes arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the courts located in Gurugram, Haryana, India.

15. Contact Information

For any questions regarding these Terms of Service, please contact:

UPVAN
A Brand of PI Agro Farms Pvt. Ltd.
Email: [support@upvan.in]
Phone: [Customer Support Number]
Website: [www.upvan.in]

By using this website, you acknowledge that you have read, understood, and agreed to these Terms of Service.